Privacy Policy
Last updated: 29 August 2026
At ELECTROPLANET LTD, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit or make a purchase from our website, https://electro-planet.com.
We process personal information in accordance with applicable UK data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Information We Collect
When you use our website, contact us, or place an order, we may collect the following information:
Full name
Email address
Phone number
Billing and delivery address
Payment information
Order history and purchase details
Account information, where applicable
IP address
Browser type and device information
Website usage and interaction data
Payment information may be processed securely by third-party payment providers. We do not unnecessarily retain complete payment card details.
2. How We Use Your Information
We may use your personal information to:
Process and fulfil orders
Arrange delivery of your purchases
Process payments and help prevent fraud
Provide customer service and support
Send order confirmations and updates
Manage customer accounts
Improve our website, products, and services
Analyse website performance and usage
Send marketing communications where you have provided consent or where otherwise permitted by law
Comply with our legal, tax, accounting, and regulatory obligations
3. Legal Basis for Processing
Under the UK GDPR, we process your personal data where we have a lawful basis to do so, including:
Contractual necessity – where processing is necessary to process and fulfil your order or provide services you have requested.
Legal obligation – where we are required to process information to comply with applicable laws and regulations.
Legitimate interests – where processing is necessary for purposes such as website security, fraud prevention, service improvement, and business administration.
Consent – where you have voluntarily provided consent, such as for certain marketing communications.
Where we rely on consent, you may withdraw your consent at any time.
4. Sharing Your Information
We do not sell, rent, or trade your personal data.
We may share relevant information with trusted third-party service providers where necessary to operate our business and provide our services, including:
Payment processing providers
Courier and delivery companies
Website hosting providers
IT and technical service providers
Website analytics and security providers
Professional advisers where necessary
Government, legal, or regulatory authorities where required by law
We take reasonable steps to ensure that third parties handling personal information provide appropriate safeguards for your data.
5. Data Security
We take appropriate technical and organisational measures to protect your personal information against:
Unauthorised access
Accidental loss
Misuse
Alteration
Unauthorised disclosure
Destruction
However, no method of transmitting or storing information online can be guaranteed to be completely secure.
6. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected.
This may include retaining information for:
Processing and fulfilling orders
Providing customer support
Managing customer accounts
Handling returns, refunds, and warranties
Meeting tax, accounting, legal, and regulatory requirements
Resolving disputes and preventing fraud
When personal information is no longer required, we will take reasonable steps to securely delete or anonymise it.
7. Your Rights Under UK GDPR
Depending on the circumstances, you have rights under applicable data protection law, including the right to:
Request access to your personal data
Request correction of inaccurate or incomplete information
Request deletion of your personal data
Request restriction of processing
Object to certain processing activities
Withdraw consent where processing is based on consent
Request data portability where applicable
To exercise your rights, please contact us using the details provided below.
You also have the right to make a complaint to the Information Commissioner’s Office (ICO) if you believe your personal data has been handled unlawfully.
8. Cookies
Our website may use cookies and similar technologies to:
Enable essential website functionality
Remember preferences
Improve website performance
Understand how visitors use our website
Improve user experience
Support website security
You may be able to manage or disable cookies through your browser settings. Some website features may not function correctly if essential cookies are disabled.
Where required by law, we will request your consent before placing non-essential cookies on your device.
9. Third-Party Links
Our website may contain links to third-party websites, services, or platforms.
ELECTROPLANET LTD is not responsible for the privacy practices, security, or content of third-party websites. We recommend reviewing the privacy policies of any third-party websites you visit.
10. Children’s Privacy
Our website and services are not specifically directed towards children.
We do not knowingly collect personal information from children where prohibited by applicable law. If you believe that a child has provided us with personal information, please contact us so that we can take appropriate action.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website, legal requirements, or data protection practices.
Any updates will be published on this page, together with the revised Last Updated date.
12. Contact Us
If you have any questions about this Privacy Policy, your personal data, or how we handle your information, please contact us:
ELECTROPLANET LTD
📍 Flat 1, 9 Steade Road, Sheffield, S7 1DS, United Kingdom
📞 07516984169
🌐 https://electro-planet.com
📧 sales@electro-planet.com
We will endeavour to respond to privacy-related enquiries within a reasonable timeframe.
Note: This is a general website privacy-policy template and should be reviewed against your actual payment providers, analytics/cookie tools, email marketing services, hosting arrangements, and data-retention practices before publication.
