Terms & Conditions
Last updated: 29 August 2026
Welcome to ELECTROPLANET LTD. By accessing or using our website, you agree to comply with these Terms & Conditions. Please read them carefully before placing an order with us.
1. About Us
ELECTROPLANET LTD
📍 Flat 1, 9 Steade Road, Sheffield, S7 1DS, United Kingdom
🌐 https://electro-planet.com
📧 sales@electro-planet.com
📞 07516984169
2. Products & Availability
All products are subject to availability.
We make reasonable efforts to ensure that product descriptions, specifications, images, and prices displayed on our website are accurate.
Product images are for illustrative purposes and may vary slightly from the actual product.
Product colours, packaging, accessories, and specifications may occasionally differ from images shown on the website.
We reserve the right to update, modify, or discontinue products without prior notice.
3. Pricing
All prices displayed on our website are in British Pounds Sterling (GBP/£).
We make reasonable efforts to ensure that prices are accurate.
Prices may change at any time without prior notice.
If a pricing or product information error occurs, we reserve the right to contact you before processing the order or cancel the order and provide a full refund where applicable.
Any applicable delivery charges will be displayed during the checkout process.
4. Orders
Placing an order constitutes an offer to purchase the selected product(s).
An order is subject to acceptance and product availability.
Payment confirmation does not necessarily mean that an order has been accepted where an obvious pricing, stock, or product information error has occurred.
We reserve the right to cancel or refuse an order where reasonably necessary, including in cases of stock shortages, pricing errors, suspected fraudulent activity, or other legitimate reasons.
If we cancel an order after payment has been received, we will arrange an appropriate refund.
5. Payments
Payments are processed securely through authorised payment providers.
You must provide accurate and complete payment and billing information.
We do not normally store complete payment card details on our website.
Additional payment verification may be required for security and fraud-prevention purposes.
Cash on Delivery may be available for selected products, orders, or locations where offered.
6. Delivery
We aim to dispatch and deliver orders within the estimated timeframe displayed at checkout or communicated to you.
Delivery times may vary depending on product availability, courier services, location, and circumstances outside our reasonable control.
We are not responsible for delays caused by events or circumstances beyond our reasonable control.
You should ensure that the delivery address and contact details provided during checkout are accurate.
If an order is delayed, lost, or damaged during delivery, please contact us as soon as reasonably possible so that we can investigate and assist you.
7. Returns, Refunds & Cancellations
Your statutory rights as a UK consumer are not affected by these Terms & Conditions.
Where applicable, customers may have rights to cancel an online purchase within the statutory cancellation period under UK consumer protection law, subject to applicable exceptions.
Products returned to us may be subject to our Returns & Refund Policy, including requirements concerning the condition of the product, packaging, accessories, and proof of purchase.
For faulty, damaged, or incorrectly supplied products, please contact us promptly so that we can provide appropriate assistance in accordance with your legal rights.
8. Warranty
Products may include a manufacturer’s warranty where applicable.
Warranty terms and duration may vary depending on the manufacturer and product.
A valid proof of purchase may be required when making a warranty claim.
Manufacturer warranties do not generally affect your statutory rights as a consumer.
Warranty coverage may be subject to the manufacturer’s terms and conditions.
9. Faulty or Damaged Products
If you receive a product that is faulty, damaged, incorrect, or not as described, please contact us as soon as possible.
We will assess the issue and, where appropriate, provide a repair, replacement, refund, or other remedy in accordance with applicable UK consumer protection law.
10. Website Use
You agree to use our website lawfully and responsibly.
You must not:
Use the website for fraudulent or unlawful purposes.
Attempt to gain unauthorised access to our website or systems.
Introduce malicious software or harmful code.
Interfere with the operation or security of the website.
Use our website to infringe the rights of others.
We reserve the right to restrict or suspend access where we reasonably believe these Terms & Conditions have been breached.
11. Intellectual Property
Unless otherwise stated, all content on this website, including text, logos, graphics, images, designs, and other materials, is owned by or licensed to ELECTROPLANET LTD.
You may not reproduce, copy, distribute, modify, or commercially use our website content without our prior written permission, except where permitted by law.
12. Limitation of Liability
Nothing in these Terms & Conditions excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or your statutory consumer rights.
Subject to the above, ELECTROPLANET LTD will not be responsible for indirect or consequential losses where such liability may lawfully be excluded.
13. Events Beyond Our Control
We will not be responsible for failure or delay in performing our obligations where the failure or delay results from circumstances beyond our reasonable control, including significant delivery disruptions, natural disasters, technical failures, strikes, government actions, or other unforeseen events.
14. Changes to These Terms
We may update these Terms & Conditions from time to time to reflect changes to our business, services, website, or legal requirements.
The latest version will always be published on this page with the updated Last Updated date.
15. Governing Law
These Terms & Conditions are governed by the laws of England and Wales.
Any disputes relating to these Terms & Conditions will be subject to the applicable courts and legal procedures of England and Wales, subject to any mandatory consumer rights that may apply.
16. Contact Us
If you have any questions regarding these Terms & Conditions, your order, or our services, please contact us:
ELECTROPLANET LTD
📍 Flat 1, 9 Steade Road, Sheffield, S7 1DS, United Kingdom
🌐 https://electro-planet.com
📞 07516984169
📧 sales@electro-planet.com
