Shipping & Delivery Policy
Last updated: 29 August 2026
This Shipping & Delivery Policy applies to all orders placed with ELECTROPLANET LTD through our website, https://electro-planet.com.
1. Delivery Area
We currently deliver orders within the United Kingdom.
Delivery availability may vary depending on the product, destination, and courier service.
2. Order Processing
Orders are typically processed within 1–2 business days after successful payment confirmation.
Orders placed on weekends or UK public holidays may be processed on the next available business day.
We will make reasonable efforts to dispatch orders within the stated processing timeframe. However, processing may take longer during periods of high demand, promotions, or unforeseen circumstances.
3. Delivery Time
Our estimated delivery timeframe is:
Standard Delivery: 2–5 business days after dispatch.
Delivery times are estimates and are not guaranteed unless a specific guaranteed delivery service has been selected and confirmed.
Delivery may take longer during:
Promotions and sales
Peak shopping periods
UK public holidays
Severe weather
Courier disruptions
Other circumstances beyond our reasonable control
4. Shipping Charges
Any applicable delivery charges will be clearly displayed during the checkout process before you complete your purchase.
From time to time, we may offer free delivery promotions or other shipping offers. Any applicable promotional terms will be displayed on our website.
5. Order Tracking
Where tracking is available, tracking information will normally be provided by email or SMS once your order has been dispatched.
You can use the tracking information provided to monitor the progress of your delivery.
If you have not received tracking information within the expected timeframe, please contact us.
6. Delivery Address
Customers are responsible for providing a complete and accurate delivery address and contact information when placing an order.
ELECTROPLANET LTD cannot be responsible for delays or failed deliveries resulting from incorrect or incomplete information provided by the customer.
If you realise that you have entered an incorrect delivery address, please contact us as soon as possible. We will try to assist, but we cannot guarantee that an address can be changed after an order has been dispatched.
7. Delayed or Missing Orders
If your order has not arrived within the expected delivery timeframe, please contact us so that we can investigate the delivery with the relevant courier.
For tracked deliveries, we may use the courier’s tracking information to investigate the status of the shipment.
If an order is confirmed as lost, we will work with the customer and delivery provider to determine the appropriate resolution in accordance with applicable UK consumer law.
8. Damaged Deliveries
Please inspect your package when it arrives.
If your order appears to have been damaged during delivery, please contact us as soon as reasonably possible and provide photographs of the packaging and product where appropriate.
We will investigate the issue and provide an appropriate remedy where applicable.
Your statutory rights relating to faulty or damaged goods are not affected by this policy.
9. Incorrect or Missing Items
If you receive an incorrect product or an item is missing from your order, please contact us promptly with your order number and details of the issue.
We will investigate and, where appropriate, arrange a replacement, refund, or other suitable resolution.
10. Circumstances Beyond Our Control
Delivery times may be affected by circumstances outside our reasonable control, including severe weather, courier disruptions, strikes, technical issues, natural disasters, government restrictions, or other unforeseen events.
Where such circumstances occur, we will make reasonable efforts to keep you informed and minimise any delay.
11. Contact Us
For shipping and delivery enquiries, please contact us:
ELECTROPLANET LTD
📍 Flat 1, 9 Steade Road, Sheffield, S7 1DS, United Kingdom
📞 07516984169
🌐 https://electro-planet.com
📧 sales@electro-planet.com
ELECTROPLANET LTD — Smart Technology. Trusted Service.
